ANNOUNCEMENT AND INVITATION FOR THE EXSA 2017 CONFERENCE
13 April, 2017
Are you ready to CONNECT, ENGAGE, LEARN and GROW? Join us for this year’s EXSA conference!!!
DATE: 9 to 11 July 2017
VENUE: Askari Game Lodge, Magaliesburg
CONFERENCE THEME: A Customer Centric Experience
Forbes says that customer experience is the "cumulative impact of multiple touch points" over the course of a customer's interaction with an organization. Some companies are known to segment the customer experience into interactions through the web and social media, while others define human interaction such as over-the-phone customer service or face-to-face retail service as the customer experience
It is no longer about just the product or the price of that product that your business offers but rather it is all about the customer experience. Customers are rewarding business and people who offer and deliver the best customer service at every touch point throughout their dealings with your organisation.
To exceed customer expectations you and your people need to seek to consistently improve on your understanding of your customer needs in order to gain that competitive edge.
The EXSA 2017 Conference is not just about creating those positive touch points throughout your business but it also includes those unseen elements that make dealing with your organisation an absolute pleasure for your company.
The conference programme will highlight the following essentials to support your pathway to success
TO ALL DESIGNERS – it is time to put on your creative hat and submit your idea for the EXSA Conference Logo Competition. Click here for more information
Conference registrations open 24 April so keep an eye out for further communication from us so you don’t miss out on this exciting EXSA event!
See you all in July at Askari Game Lodge.